Frequently asked questions
Everything you need to know before placing an order, starting production or submitting artwork.
Ordering and Delivery
Is there a minimum order value on the site?
No! You can place your order for any value with us; there is no specified minimum amount.
How do I get a quote for the products?
You don't need to wait for days for a quote on our website! With the help of our intelligent calculator, you can calculate the exact price of the labeled products in just seconds.
Log In and Graphics
What format should I send my logo in?
For an accurate visual representation and excellent quality printing of your logo, we ask that you provide it in a vector format (.pdf, .ai, or .eps). In some cases, a 300 dpi image may also be sufficient. If you have any further questions, please feel free to contact us.
What happens if I don't have my logo in vector format?
For digital printing (for example, in the case of color images), a good quality image is sufficient, but it is important that it has at least 300 dpi resolution to ensure a nice final result.
Will I receive a visual plan before production?
Yes, we always prepare a digital visual plan, which we will send to you for approval. Production will only start after you have confirmed that everything is satisfactory.
Need Help?
I can't find what I'm looking for. Who can I turn to?
If you're stuck or have a question, feel free to reach out to the Promobolt AI assistant on our website, who will answer your queries instantly, or contact our customer service!
