Customer service
Useful information
Frequently Asked Questions
Everything you need to know before placing an order, starting production or submitting artwork.
Ordering and Delivery
Is there a minimum order value on the site?
No! You can place your order for any value with us; there is no specified minimum amount.
How much does delivery cost?
Delivery is free for orders over 100,000 HUF. If your order does not reach this amount, the delivery fee is a flat rate of 2,490 HUF.
How do I get a quote for the products?
You don't need to wait for days for a quote on our website! With the help of our intelligent calculator, you can calculate the exact price of the labeled products in just seconds.
Which courier service will deliver my package?
Most orders are delivered by the TNT courier service; in certain cases, GLS handles the delivery.
How will I know which courier will deliver my order?
You won't have to guess: in every case, we will inform you in advance which of our partners will be arriving with your package, so you can be prepared for the delivery.
Log In and Graphics
What format should I send my logo in?
For an accurate visual representation and excellent quality printing of your logo, we ask that you provide it in a vector format (.pdf, .ai, or .eps). In some cases, a 300 dpi image may also be sufficient. If you have any further questions, please feel free to contact us.
What happens if I don't have my logo in vector format?
For digital printing (for example, in the case of color images), a good quality image is sufficient, but it is important that it has at least 300 dpi resolution to ensure a nice final result.
Will I receive a visual plan before production?
Yes, we always prepare a digital visual plan, which we will send to you for approval. Production will only start after you have confirmed that everything is satisfactory.
Samples & Product Viewing
Can I see the product live before purchasing?
Currently, we do not have a physical showroom, so unfortunately, there is no possibility for on-site viewing.
Is there a way to request a sample piece?
Currently, we do not have a personal showroom, so unfortunately there is no option for on-site viewing.
How can I request a sample?
To request a sample piece, please contact us through one of our customer service contact options.
Need Help?
I can't find what I'm looking for. Who can I turn to?
If you're stuck or have a question, feel free to reach out to the Promobolt AI assistant on our website, who will answer your queries instantly, or contact our customer service!
